![]() ![]() In the web browser on your computer, enter your Okta username to sign in to your Okta org.Įnter your Okta password and click Verify. Enter all codes in the same order as they appear in the app. In the web browser on your computer, enter the following information in the Set up Symantec VIP page:.On your mobile device, open the VIP Access app: In the web browser on your computer, sign in to your Okta org. Make sure you've installed the VIP Access app on your mobile device. The first time you sign in to Okta after your admin has configured Symantec VIP as a factor in Okta, you're prompted to set up Symantec VIP. Click Inactive in the upper right and then select Activate.Įnd-user experience First-time authentication.Click Browse to select the certificate that you obtained from Symantec VIP Manager.Įnter the password that you used when you obtained the certificate from Symantec VIP Manager.On the Factor Types tab, click Symantec VIP and then click Edit.In the Admin Console, go to Security Multifactor. Obtain a new certificate from Symantec VIP Manager.The expiration date is shown in Certificate details in the Factor Types tab. Certificates are typically valid for two years. If the credential is a hard token, it likely needs to be replaced.Perform these steps if you need to replace the certificate for any reason, such as before it expires. This will generate a new credential ID - contact your organization helpdesk to assign the new credential ID to your account. If the tests continue to fail, uninstall\reinstall the app. You may need to repeat this step 2-3 times. If it fails, wait for a new security code to generate and try again.If the credential is working properly a success message will appear. Enter the security code from your device.Enter the Credential ID in the provided field.Click on Test to the right of the phone image.Verify the time zone and system time on the device are correct.Test the security code using the steps below.įor VIP Access for Mobile and VIP hard tokens, follow these steps:.Click on the icon in the top-left of the application window and select Settings.Therefore, if your device clock was set incorrectly to a future time and you attempted to use a security code, you will need to set the clock back to the correct time, then let the clock pass beyond the time the security code was used. Meaning, if a security code with timestamp 08:00 is used, any security code prior to that time will fail. Set the time zone and system time on your device to the correct values.Never use the same security code more than once. Important: VIP Security codes are one-time use only. PUSH is recommended whenever using a mobile token.Ī time re-sync between your app and the VIP services can be done directly from the VIP Access Desktop app using the steps below. VIP PUSH authentications are not affected by the system time.If the time on your device becomes incorrect by more than a few minutes, the security codes generated by the VIP Access become out of sync and are rejected by the VIP services.The mapping between your credential ID, security codes, and the corresponding timestamps are synchronized with the VIP services in the cloud.The next security code generated 30 seconds later will match at 12:00:30 PM, the next code will match at 12:01:00 PM, and so on.If the VIP Access app on your iPhone is launched for the first time on at 12:00:00 PM, the very first VIP security code will match that date and time.If the device time changes to an incorrect time, VIP security codes may fall out of sync and the code will fail during a validation attempt. The Symantec VIP mobile and desktop time-based apps use the device time as a reference to generate a new security code every 30-seconds. ![]()
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